12 Nov 2015
Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.
The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.
Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.