• Smiling report Client X 2020

Smiling Report 2020: North America smiles and greets the most while there is a worldwide tendency of increasing the add-on sales

21 May 2020

MSPA Europe/Africa has released the 2020 Smiling Report for 16th year in a row. The 2020 report provides a summary of almost five million answers to questions focusing on Smile, Greeting and Add-on Sales metrics from 68 countries during 2019. Client X took part in the survey for 11-th year presenting the data collected by mystery shoppers in Bulgaria.

New Year’s Resolution 2019

11 May 2020

Another year has come to its end and for Client X once again it has been filled with a variety of projects and work engagements. At the end of it we are all making our resolutions – what we have achieved, how much we have learned and what more there is to learn.

What is it like to work with Client X?

11 May 2020

Over the last few years „mystery shopping“ has become one of the most popular ways of earning money. Nowadays there are number of agencies, each one of them offering you to join their team. If you are just discovering the world of mystery shopping and exploring all the possibilities, it is difficult to find out which agency is worth working with and whether to choose Client X. At the end of last year, we conducted a survey amongst our mystery shoppers to measure their level of satisfaction and to mark the main challenges concerning our work together. We present you a few short aspects of the survey.
  • Acting natural – this is the key to not being revealed as a mystery shopper. (The photo, of course, does not show the author of the text.)

How the mystery shopper must remain “mysterious”

12 Nov 2015

Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.

The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.

Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.

Being a mystery shopper gives me a thrill

12 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. M.A., a retiree from the Sliven region and a mystery shopper with the agency since 2012, shared the following.