• Acting natural – this is the key to not being revealed as a mystery shopper. (The photo, of course, does not show the author of the text.)

How the mystery shopper must remain “mysterious”

12 Nov 2015

Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.

The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.

Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.

Being a mystery shopper gives me a thrill

12 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. M.A., a retiree from the Sliven region and a mystery shopper with the agency since 2012, shared the following.

Mystery shopping – a solution for you, a cause for me!

08 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. S. Y., a university professor from the Veliko Tarnovo region and a mystery shopper with the agency since 2013, shares her story.