MSPA Conference Europe 2015: Client X looks into the future of the mystery shopping research

15 Jun 2015

At the end of May 2015 was held the 16th annual conference of the Association of the "mystery shopping" service providers in Europe (16th MSPA Europe conference). Juliana Goranova (manager customer relations) and Ana Godinova (researcher), visited Riga, Latvia, to share expertise and experience with other specialized agencies. We asked them to share with us more about the event, the impressions, ideas and plans they took home.

Being a mystery shopper gives me a thrill

12 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. M.A., a retiree from the Sliven region and a mystery shopper with the agency since 2012, shared the following.

Mystery shopping – a solution for you, a cause for me!

08 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. S. Y., a university professor from the Veliko Tarnovo region and a mystery shopper with the agency since 2013, shares her story.

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