• 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research
  • 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research
  • 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research

2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research

23 Oct 2018

Between the 29th and the 31st of May 2018, the European members of MSPA, the Association of the professionals in the mystery shopping research, held their annual meeting in Albufeira, a seaside town in the southern part of Portugal. In 2018 Client X was once again awarded an Elite Member of the MSPA, thus making the company the only one in Bulgaria, receiving this status for a second consecutive year. We talk to Juliana Goranova, manager of Client X, who is a regular participant in the association’s events.

MSPA Conference Europe 2015: Client X looks into the future of the mystery shopping research

15 Jun 2015

At the end of May 2015 was held the 16th annual conference of the Association of the "mystery shopping" service providers in Europe (16th MSPA Europe conference). Juliana Goranova (manager customer relations) and Ana Godinova (researcher), visited Riga, Latvia, to share expertise and experience with other specialized agencies. We asked them to share with us more about the event, the impressions, ideas and plans they took home.
  • Делегати на уъркшопа на MSPA позират за обща снимка

Client-X shares experience with other European agencies

04 Jan 2015

In December 2014, MSPA organised a workshop in Cologne, Germany. Among the topics of the event were: introduction to new research techniques, combined instruments for measuring customer satisfaction and the quality of the services that are offered. The Client X team was presented by our Senior Researcher Juliana Goranova.