26 Feb 2025
Net Promoter Score (NPS) is one of the most popular metrics for measuring customer loyalty and how they perceive a product or brand. It evaluates how likely customers are to recommend a product or service. Combining this metric with a mystery shopping survey provides the opportunity for a more in-depth analysis of customer experience.
14 Feb 2025
When conducting mystery shopper research, selecting the right methodology is crucial for the success of the project. Our work goes beyond just carrying out the research - it also involves advising on the optimal approach that best fits the specific needs of the business. Based on years of experience, our team provides practical guidance to help clients navigate the numerous available options.
21 May 2020
11 May 2020
Dear friends,
We would like to thank everyone who took part in our survey! As promised, we are sharing the results with you. The survey was conducted between 23-27 of March. 519 people participated, and the share of ladies who completed it exceeded the share of men.
11 May 2020
