• Репортаж с Ива Господинова по БТВ

Do salespeople greet us with a smile?

13 Nov 2018

A bTV news report stated the results from an international research which Client X participated in. The goal of the survey was to measure how frequently we were greeted as customers, whether the employees smiled at us and if they offered us additional products in the retail outlets we visited.

Based on the data, the share of employees in Bulgaria who cover these basic requirements for customer service is increasing. In 2017 the mystery shoppers were greeted with a smile in 94% of the cases, while the same criteria measured 10 years ago was 67%.

  • Juliana Goranova answers questions about mystery shopping in Bulgaria for TV Evropa

Getting paid to go shopping and munching, or mystery shopping as a profession

25 Oct 2018

Juliana Goranova, manager of Client X, tells the TV Europe broadcast team about mystery shopping as a job which could be both a pleasant activity and an extra income opportunity. The assigned tasks may vary – from bank loan inquiry to eating in a restaurant.

Watch the video and learn what the mystery check looks like and what advantages this survey method offers – both for the companies and the consumers. You will also hear the opinion of a mystery shopper – what he gets from the job as a mystery shopper and why he chose it.

  • 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research
  • 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research
  • 2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research

2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research

23 Oct 2018

Between the 29th and the 31st of May 2018, the European members of MSPA, the Association of the professionals in the mystery shopping research, held their annual meeting in Albufeira, a seaside town in the southern part of Portugal. In 2018 Client X was once again awarded an Elite Member of the MSPA, thus making the company the only one in Bulgaria, receiving this status for a second consecutive year. We talk to Juliana Goranova, manager of Client X, who is a regular participant in the association’s events.

  • Meet Tomorrow's consumer - Client X - man looking at his smartphone

Meet Tomorrow's consumer*

07 Dec 2017

Harvard Professor Shoshana Zuboff said that every century or so, fundamental changes in the nature of consumption create new demand patterns that existing companies can’t meet unless they applied imagination to see beyond what they’re selling today. Indeed, consumers have never been savvier, well connected, and value conscious.

Today’s consumers engage with your company in very different ways than they used to.

  • Битката за клиентското изживяване (СХ) вече започна: а вие готови ли сте?

The CX Battle Has Started: Are you Ready?*

07 Nov 2017

Customer Experience is now the key battleground for consumers’ purses and wallets – 89% of companies surveyed by leading analyst Gartner this year say that CX will be their primary basis for competitive differentiation. Jill Spencer, Vice President MSPA Europe, reveals how you should build a working strategy.

Pages