Our clients are our biggest asset. We’re the preferred partner in Bulgaria and the region of premium brands and household names in the automotive sector, telecoms, banking and insurance, utilities, consumer electronics and FMCG.
Don’t take our word…
Client X has been our mystery shopping provider for nearly two years, helping us assess the level of client service delivered by the Renault and Dacia sales teams in Bulgaria. We’re pleased with how their professional staff responds to our leads and requests, their client service ethos and competence. We would gladly recommend Client X to our partners. Many thanks to the entire team for the outstanding job they do! Zdravka Kamburova, Network Development Coordinator, Renault Nissan, Bulgaria
The survey was carried out timely and efficiently, at a reasonable cost too... Dimitar Vassilev, Commercial Director, Pulsar Ltd.
I would definitely recommend Client-X services as they provide excellent service with perfect timing. I like their approach to the idea of working as a team. I’ve never had to ask for a more qualified visit, report, or document as they already do that. Great to have them as a partner! Seda Topçuoğlu, International Projects Coordinator, Piramit Danışmanlık, Turkey
Client X has been very efficient and able to understand the needs of OB10 in getting the expected result and Client X provide endless support. Rafizah Abdul Rahman, Governance & Compliance Analyst, OB10 (now Tungsten Network)
Absolutely to-the-point, outstanding fieldwork, and responsive to client needs Syika Moneva
We have a long-term cooperation with Client-X involving not only mystery shopping, but competitive intelligence and other research projects. Their work is a display of true professionalism. The greatest advantages of Client-X are flexibility and professionalism. The agency has always been able to fully respond to our requirements and needs. They react flexibly and contribute their own ideas - and deliver well above standards. Svetla Yonova, Research Specialist, Societe Generale Експресбанк
Mystery ShoppingBanking & Insurance
A multinational bank operating in Bulgaria needed to identify ways to improve the customer experience at its offices nationwide. The bank’s management contacted Client-X to assist, through a mystery shopping program, in obtaining unbiased, first-hand information regarding customer service.