Mystery shopping – a solution for you, a cause for me!

08 Jun 2015

We pride ourselves in paying particular attention to the feedback from our mystery shoppers, in supporting them with their tasks and in promoting the purpose and the motivation behind this interesting occupation. Mrs. S. Y., a university professor from the Veliko Tarnovo region and a mystery shopper with the agency since 2013, shares her story.

Bulgaria ranked number four for Add-on sales

12 Mar 2015

For the 11th consecutive year, Better Business Worldwide collected data from mystery shopping visits, conducted in Africa, Asia, Europe, North and South America. The data was collected by mystery shopping providers, members of the MSPA (Mystery Shopping Providers Association). The companies prepare a report, which tracks the level of service in different industries. It is the seventh year since Bulgaria and the Bulgarian company Client X have taken part in the Smiling report.