29 Mar 2015
13 Mar 2015
12 Mar 2015
For the 11th consecutive year, Better Business Worldwide collected data from mystery shopping visits, conducted in Africa, Asia, Europe, North and South America. The data was collected by mystery shopping providers, members of the MSPA (Mystery Shopping Providers Association). The companies prepare a report, which tracks the level of service in different industries. It is the seventh year since Bulgaria and the Bulgarian company Client X have taken part in the Smiling report.
04 Jan 2015
12 Jun 2014
What does it mean to be a “mystery shopper”? This occupation is still relatively new in Bulgaria. While it is starting to gain popularity in Sofia and other big cities, there are many places where people have not heard about this opportunity yet.
If you are one of them, or if you are considering applying to be a mystery shopper, you are probably asking yourself this question: