Client X on bTV with a commentary on the Smiling Report
17 Apr 2015
Watch the report by bTV on the latest survey's results for how smiley and proactive employees are in Bulgaria.
Is the interest rate more important than having trust in your bank?
29 Mar 2015
After the Corporate Commercial Bank crisis and the instability in the banking sector which followed, customer service and trust in banks have overtaken the importance of the interest rate amongst Bulgarians.
The mystery shoppers in Sofia rated high the Uber, Taxistars and TaxiMe services
13 Mar 2015
In February 2015, Client X, specialized in marketing research, conducted an independent survey of the three mobile apps for ordering taxies: Taxistars, TaxiMe and Uber. The goal was to assess the user interface of the applications and the quality of the taxi service itself.
Bulgaria ranked number four for Add-on sales
12 Mar 2015
For the 11th consecutive year, Better Business Worldwide collected data from mystery shopping visits, conducted in Africa, Asia, Europe, North and South America. The data was collected by mystery shopping providers, members of the MSPA (Mystery Shopping Providers Association). The companies prepare a report, which tracks the level of service in different industries. It is the seventh year since Bulgaria and the Bulgarian company Client X have taken part in the Smiling report.
Client-X shares experience with other European agencies
04 Jan 2015
In December 2014, MSPA organised a workshop in Cologne, Germany. Among the topics of the event were: introduction to new research techniques, combined instruments for measuring customer satisfaction and the quality of the services that are offered. The Client X team was presented by our Senior Researcher Juliana Goranova.