12 Jun 2014
What does it mean to be a “mystery shopper”? This occupation is still relatively new in Bulgaria. While it is starting to gain popularity in Sofia and other big cities, there are many places where people have not heard about this opportunity yet.
If you are one of them, or if you are considering applying to be a mystery shopper, you are probably asking yourself this question:
04 Sep 2012
In times of crisis we hang around much more in queues. On average, in Bulgaria, we waste almost five minutes waiting in the shop, fast food restaurant, pharmacy or in the bank. These are the results from the fourth mystery shoppers survey of queues, which took place in 2012, organized by MSPA Europe (Mystery Shopping Providers Association). The study covers 24 countries and Bulgaria ranks 16th for waiting in different places.
02 Nov 2011
In conditions of growing competition, companies strive to achieve higher customer satisfaction. One way is to use the "mystery shopper". The service is in demand among a wide range of companies - banks, car dealerships, mobile operators and others. This is a method for assessing the quality of the service of employees. Mystery Shoppers visit different commercial outlets, looking for certain services, and share their impressions in specially-designed questionnaires.
04 Oct 2011
The most problematic areas for guide dogs’ access are restaurants, supermarkets and public transport. These are the results of the study "Access of guide dogs to public places," prepared by the "mystery shopping" method by "Eyes on Four Paws" and Client X. It was conducted in four cities in the country and covers nine categories of public places.
30 Mar 2011
In Bulgaria, 82% of shop assistants smile at their clients, according to the Smiling Report 2010. The two largest Bulgarian companies for research using the "mystery shopping" method - Client X and Face Off - participated in the survey by the International Association of Mystery Shopping Providers (MSPA).
