13 May 2019
13 Nov 2018
A bTV news report stated the results from an international research which Client X participated in. The goal of the survey was to measure how frequently we were greeted as customers, whether the employees smiled at us and if they offered us additional products in the retail outlets we visited.
Based on the data, the share of employees in Bulgaria who cover these basic requirements for customer service is increasing. In 2017 the mystery shoppers were greeted with a smile in 94% of the cases, while the same criteria measured 10 years ago was 67%.
25 Oct 2018
Juliana Goranova, manager of Client X, tells the TV Europe broadcast team about mystery shopping as a job which could be both a pleasant activity and an extra income opportunity. The assigned tasks may vary – from bank loan inquiry to eating in a restaurant.
Watch the video and learn what the mystery check looks like and what advantages this survey method offers – both for the companies and the consumers. You will also hear the opinion of a mystery shopper – what he gets from the job as a mystery shopper and why he chose it.
Client X and Travel Academy joined efforts in improving the service in the Bulgarian travel agencies
16 May 2017
Smiling Report 2017: Ireland ranked 1st at smiles again. Latin America leads in greetings and add-on sales
10 Apr 2017
09 Feb 2017
The agency ranks among the top 30 best European mystery shopping providers and is the first and only Bulgarian company with this distinction.
25 Jun 2015
Following several months of designing, developing and testing, on June 5, 2015 we launched an upgraded version of the online platform for research results. The entire interface has been changed, so it could meet the highest needs of the company’s clients and also, make the access through mobile devices easier.
Many new result visualizations and processing options have been implemented. Most significantly:
12 Mar 2015
For the 11th consecutive year, Better Business Worldwide collected data from mystery shopping visits, conducted in Africa, Asia, Europe, North and South America. The data was collected by mystery shopping providers, members of the MSPA (Mystery Shopping Providers Association). The companies prepare a report, which tracks the level of service in different industries. It is the seventh year since Bulgaria and the Bulgarian company Client X have taken part in the Smiling report.