Bulgaria – Smiles, Greetings, and Upselling: Where Do We Stand on the Global Customer Service Map?
19 Sep 2025
Imagine the following situation: You walk into a store to buy a new coffee machine because your old one has stopped working. The sales consultant greets you with a smile and asks how they can help. You explain your problem, and they not only suggest suitable models but also tell you about different types of coffee, the production process, share tips for brewing, and even let you try a few varieties to find what suits your personal taste. In the end, you leave not only with a coffee machine but also with a pack of aromatic coffee beans, a new filter, and a wonderful mood!