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What is it like to work with Client X?

11 May 2020

Over the last few years „mystery shopping“ has become one of the most popular ways of earning money. Nowadays there are number of agencies, each one of them offering you to join their team. If you are just discovering the world of mystery shopping and exploring all the possibilities, it is difficult to find out which agency is worth working with and whether to choose Client X. At the end of last year, we conducted a survey amongst our mystery shoppers to measure their level of satisfaction and to mark the main challenges concerning our work together. We present you a few short aspects of the survey.
By Client X Research Mystery shoppers Read more...

Customer Experience Trends for 2019

19 Apr 2019

Get customer experience right and profit will follow. That’s the conclusion of a survey by Hotjar of 2,000 CX professionalspublished in November 2018. Only 12 percent of respondents regarded their companies as being mature when it came to customer experience.
By Gerry McGovern Research Read more...
  • Репортаж с Ива Господинова по БТВ

Do salespeople greet us with a smile?

13 Nov 2018

A bTV news report stated the results from an international research which Client X participated in. The goal of the survey was to measure how frequently we were greeted as customers, whether the employees smiled at us and if they offered us additional products in the retail outlets we visited.

Based on the data, the share of employees in Bulgaria who cover these basic requirements for customer service is increasing. In 2017 the mystery shoppers were greeted with a smile in 94% of the cases, while the same criteria measured 10 years ago was 67%.

By Client X Client X in the media Press release Read more...

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