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New Year’s Resolution 2019

11 May 2020

Another year has come to its end and for Client X once again it has been filled with a variety of projects and work engagements. At the end of it we are all making our resolutions – what we have achieved, how much we have learned and what more there is to learn.
By Client X Mystery shoppers Events Read more...

What is it like to work with Client X?

11 May 2020

Over the last few years „mystery shopping“ has become one of the most popular ways of earning money. Nowadays there are number of agencies, each one of them offering you to join their team. If you are just discovering the world of mystery shopping and exploring all the possibilities, it is difficult to find out which agency is worth working with and whether to choose Client X. At the end of last year, we conducted a survey amongst our mystery shoppers to measure their level of satisfaction and to mark the main challenges concerning our work together. We present you a few short aspects of the survey.
By Client X Research Mystery shoppers Read more...

Customer Experience Trends for 2019

19 Apr 2019

Get customer experience right and profit will follow. That’s the conclusion of a survey by Hotjar of 2,000 CX professionalspublished in November 2018. Only 12 percent of respondents regarded their companies as being mature when it came to customer experience.
By Gerry McGovern Research Read more...

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