News | Page 5 | Client X

So, I hear mystery shopping is an outdated modality?*

31 Jul 2017

Is there any point of mystery shopping? Could any agency provide mystery shopping? Where to watch out if you plan mystery shopping in your company? Ian Jeffrey, MSPA EU Board Member & Managing Director – Helion South Africa, answers these questions.

By Ian Jeffrey, Helion South Africa Research Read more...

MSPA Conference in Belgrade, 2017: Greater interest towards measuring the actual service

19 Jun 2017

Between May 23 and 25, 2017, the European members of MSPA, the Mystery Shopping Providers Association, met in the Serbian capital. We speak again with Juliana Goranova, Senior Researcher in Client X, who shared her impressions and what she learned there.

By Client X Events Read more...

Client X and Travel Academy joined efforts in improving the service in the Bulgarian travel agencies

16 May 2017

In March 2017, for the first time in Bulgaria an independent mystery shopping survey war run in travel agencies. What are the results? Read more...

By Iva Gospodinova Client X in the media Research Press release Events Read more...

Smiling Report 2017: Ireland ranked 1st at smiles again. Latin America leads in greetings and add-on sales

10 Apr 2017

The 13th Smiling Report summarizes answers to more than 2 million questions, given by mystery shoppers in 67 countries from 4 continents.

By Client X Research Press release Read more...

Client X on Nova TV: Quality of service matters

22 Feb 2017

14 000 shops within a year prove that companies are interested in providing excellent service

By Client X Client X in the media Read more...

So, I hear mystery shopping is an outdated modality?*

MSPA Conference in Belgrade, 2017: Greater interest towards measuring the actual service

Client X and Travel Academy joined efforts in improving the service in the Bulgarian travel agencies

Smiling Report 2017: Ireland ranked 1st at smiles again. Latin America leads in greetings and add-on sales

Client X on Nova TV: Quality of service matters

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