• Counterintuitive marketing

Counterintuitive Marketing*

01 Jun 2016

Michael Lieberman, President of Multivariate Solutions, a market research and political consulting firm in the USA, explains what counterintuitive marketing is and provides several examples.

  • Mystery Shopping isn’t going away!  It has an invaluable role to play!

The value of Mystery Shopping in the Big Data era*

08 Dec 2015

As technology continues to develop at a rapid pace, an ever-growing number of customer feedback opportunities are within reach of the majority of businesses. In the age of Big Data, it’s become commonplace for businesses to glean real-time information about the experience of their customers electronically.   

However, while Big Data may have earned recognition for helping operators gauge overall brand health, the critical micro-data feed is increasingly in danger of being overlooked.