2018 MSPA Conference in Portugal: The New Tendencies in the Customer Service Research
23 Oct 2018
Between the 29th and the 31st of May 2018, the European members of MSPA, the Association of the professionals in the mystery shopping research, held their annual meeting in Albufeira, a seaside town in the southern part of Portugal. In 2018 Client X was once again awarded an Elite Member of the MSPA, thus making the company the only one in Bulgaria, receiving this status for a second consecutive year. We talk to Juliana Goranova, manager of Client X, who is a regular participant in the association’s events.