Look through the eyes of your customers

01 Jun 2007

Every one of us has had an experience with impolite and unresponsive employees or has had to deal with disloyalty and fraud.
Never mind the causes, the result is always loss of customers, profit and prestige. To avoid situations such as these, one of the methods that has been applied most often lately, to observe and improve the quality of service, is the mystery shopping method.