Here is the text by Ms N. T. from Plovdiv region, working as an administrative assistant. She has been an unrecognizable* mystery shopper since 2013.
The mystery shopper is just like the next guy in the store, but more perceptive, yet not suspicious.
Mystery shoppers are all ears for a simple “Thank you”, “Excuse me” or “How can I help you?”. They “have eyes” for details such as an employee’s polite gesture, a welcoming look or a smile.
What is challenging for the mystery shopper is not to look suspicious in the eyes of others and to be able to observe yourself from afar, as well as what is around you. Acting natural – this is the key to not being revealed as a mystery shopper. It would be best to “play it cool”, be casual and not to bulk under pressure, otherwise you are going to be busted.
Mystery shoppers are like talented actors, only that they lack fame and don’t earn enough to live in Hollywood.
* As expected, the photo does not show the author of this text.