Who we are?

ClientX is one of the leading mystery shopping providers in Bulgaria. Our team is extremely experienced in the field of mystery shopping programs for FMCG companies, automobile companies, cosmetics, retailers, telecommunications, consumer electronics, call centers and etc.

We have more than 300 experienced and well trained mystery shoppers in 50 cities

We have executed Mystery shopping programs using different channels and methods:

• Personal audits
• Audits by letters
• Audits by fax
• Audits by e-mail
• Telephone audits
• Complaints
• Benchmarking
• Competitive analysis
• Video